Responsible Gaming

Limits apply at the cashier and at the market. Lowering one takes hold at once, raising one waits a day, and support cannot shorten that wait.

Limits, and the asymmetry built into them

Deposit, loss and session limits apply at the cashier and at the market, not as a prompt you can dismiss. Lowering one takes hold immediately; raising one waits a day before it applies, because the moment a higher ceiling feels necessary is rarely the moment to be granted it.

Support has no power to shorten that wait, which is deliberate rather than a rule anyone can make an exception to.

Chasing, and what it looks like on a bet slip

Betting has one tell the account can almost show you: stake size climbing after a losing run while the prices being taken get shorter. The history makes that visible in a way memory does not, and it is worth looking at honestly.

If the answer is uncomfortable, a cooling-off runs from a day to six weeks and self-exclusion from six months. The Malaysian Mental Health Association takes calls on this free of charge, and live chat can start a break in the same conversation.