Contact WINRM Official

Live chat has real-time access to your bet slip and runs around the clock. Telegram and email cover everything that is not urgent.

Which channel for which problem

Live chat is the only route with real-time access to a bet slip, so a settlement query, a pending transfer or a locked sign-in all belong there. It runs around the clock and answers in well under a minute most of the day.

The Telegram channel carries fixture changes and maintenance notices outbound; it is not a support queue. Email suits anything that needs a document attached and is answered within a working day.

Bring the bet ID

Every settled bet carries an ID in the account history. Quoting it turns a settlement question into a one-message exchange, because the price taken and the timestamp come up with it.

For a transfer that has not landed, the bank or wallet reference does the same job. For a locked sign-in, the registered number is enough on its own.